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Contact

European Union Contact Information

At TCG Wholesale HQ, we provide services to customers within the European Union. If you are located in the EU and have any questions, concerns, or requests, you may contact us using the details below.

EU Customer Support

Email: info@tcgwholesalehq.com
Response Time: 1–2 business days

We provide support for:

  • Orders and shipping enquiries

  • Returns and refund requests

  • General product and wholesale enquiries

Business Location

TCG Wholesale HQ is based in:

Western Australia, Australia

We do not currently operate a physical office within the European Union. All services are provided remotely from Australia.

Consumer Rights (EU Customers)

If you are located in the European Union, you may have additional rights under local consumer protection laws.

Nothing in our policies is intended to limit your rights under applicable EU consumer law where it applies.

Online Dispute Resolution (ODR)

If you are an EU consumer, you may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes:

https://ec.europa.eu/consumers/odr/

We encourage you to contact us first so we can resolve any issues quickly and efficiently.

Language

All support is provided in English.

We are committed to providing a transparent and reliable experience for our EU customers and partners.