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Terms of service

**TCG Wholesale HQ – Terms of Service**

Updated: 2 November 2026

These Terms of Service (“Terms”) govern your use of the TCG Wholesale HQ website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

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1. Overview

How our buying service works

TCG Wholesale HQ acts as your buying agent, sourcing Japanese TCG products from suppliers on your behalf. Products ship directly from Japan to you. We do not hold stock for resale.

Your order total includes the product cost, our commission, shipping, and any other disclosed charges. For normal customers, the displayed product price includes our sourcing commission and no additional sourcing commission is added at checkout. Approved wholesale customers receive base catalogue pricing with a separately displayed 5% sourcing commission. We collect your payment and arrange payment to the supplier on your behalf.

Unavailable orders

If we cannot fulfil your order, we refund the full amount you paid, including our commission.

Shipping insurance

All shipments are insured. Under our shipping arrangements, the shipping company pays approved loss or damage claims directly to the customer. Please contact us for assistance with a claim.

Nothing in these terms excludes any rights or remedies available under applicable consumer law.

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2. Eligibility & Account Approval

We reserve the right to:

* Approve or deny wholesale access at our discretion
* Revoke access at any time without notice
* Require verification of business status

Accounts found to be misrepresenting themselves may be suspended or terminated.

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3. Orders, Payments and Acceptance

Submitting an order constitutes a request for TCG Wholesale HQ to source products as your buying agent. All orders remain subject to acceptance, product availability, payment clearance and final confirmation by us.

An automatically generated order confirmation, payment notification, fulfilment update or shipping-status notification confirms only that we have received or begun processing the order. It does not confirm that stock has been purchased, allocated or reserved, or that pricing has been secured, unless we expressly confirm this in writing.

Payment clearance

For the purposes of these Terms, payment is considered received only once the funds have cleared and become available to TCG Wholesale HQ through our nominated payment or settlement account.

Card payments may take approximately two to three business days to clear. An authorisation, successful checkout, order confirmation or payment-processing notification does not necessarily mean that the funds have cleared into our account.

Until payment has cleared:

  • Product pricing is not locked or guaranteed.

  • Stock is not guaranteed, allocated or reserved.

  • Supplier pricing and product availability may change.

  • We are not obligated to purchase or secure the products included in the order.

Customers accept the risk of changes in supplier pricing, market pricing, exchange rates and product availability during the card-payment clearance period.

We strongly recommend Wise as the primary payment method because Wise payments will generally reach us more quickly, allowing us to secure products and pricing sooner. Selecting or using a card instead of Wise means accepting the additional processing time and the associated pricing and availability risks disclosed in these Terms and during checkout.

Changes before payment clearance

If the price or availability of a product changes materially before payment has cleared, we may contact the customer and offer one or more of the following options:

  • Pay the difference between the original price and the current available price.

  • Wait to see whether the price or availability improves.

  • Remove the affected products and proceed with the remainder of the order.

  • Receive account credit for the amount paid toward the affected products.

  • Cancel the affected products and receive a refund to the original payment method.

  • Cancel the entire order and receive a refund to the original payment method.

No revised price will be charged without the customer’s agreement. If the customer does not agree to the revised price, they may cancel the affected products or the complete order and receive the applicable refund.

We will normally attempt to absorb minor price movements where commercially reasonable. However, we are not required to absorb material increases that would cause us to supply products at a substantial loss.

We reserve the right to:

  • Cancel or limit quantities included in an order.

  • Decline an order where payment has not cleared.

  • Correct genuine errors in pricing, product descriptions or availability.

  • Request an alternative payment method where appropriate.

If we cannot fulfil your order, we refund the full amount you paid, including our commission.

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4. Pricing and Market Volatility

Trading card game products are subject to rapid and sometimes substantial market fluctuations. Prices may be affected by supplier costs, product availability, market demand, exchange rates, allocations and release-related changes.

By placing an order, you acknowledge that:

  • Displayed prices may change without notice before payment has cleared.

  • Pricing is secured only after cleared payment has been received and the order has been accepted by TCG Wholesale HQ.

  • Card payments may expose an order to price or availability changes during the payment-clearance period.

  • We are not responsible for reductions in market value after pricing has been secured and the order accepted.

  • Wholesale pricing is calculated using current supplier costs, exchange rates and market conditions.

  • A product appearing available when an order is submitted does not guarantee that it will remain available while payment is clearing.

Where a material price increase occurs before payment clearance, we will not automatically charge the customer an additional amount. We will contact the customer and provide the options described in Section 3, including the option to cancel the affected products or order and receive an applicable refund.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

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5. Product Condition & Variations

Due to the nature of TCG products and supplier handling:

* Packaging may include minor imperfections (e.g., dents, shrink wrap tears)
* Print quality and manufacturer defects are outside our control

These do not qualify as defects unless the product is unsellable.

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6. Pre-Orders & Allocation

Pre-orders and allocation-based products are:

* Limited in quantity
* Subject to supplier availability

We reserve the right to:

* Adjust quantities allocated to your order
* Cancel or partially fulfill pre-orders due to supplier constraints

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7. Shipping & Fulfillment

We aim to process orders promptly; however:

* Shipping times are estimates only
* Delays may occur due to suppliers, logistics, or customs

We are not liable for delays outside our control.

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8. Returns & Refunds

All returns and refunds are governed by our Refund Policy.

By purchasing from us, you agree to that policy in full.

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9. Limitation of Liability

To the maximum extent permitted by law:

TCG Wholesale HQ shall not be liable for:

* Loss of profits or revenue
* Business interruption
* Market losses due to price changes
* Indirect, incidental, or consequential damages

Our total liability is limited to the amount paid for the product.

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10. Intellectual Property

All content on this website (logos, branding, images, text) is the property of TCG Wholesale HQ and may not be used without permission.

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11. Prohibited Use

You agree not to:

* Use our services for unlawful purposes
* Attempt to exploit pricing or system errors
* Interfere with website functionality

We reserve the right to suspend accounts violating these terms.

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12. Privacy

Your use of our site is also governed by our Privacy Policy.

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13. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any changes.

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14. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

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15. Contact Information

For any questions regarding these Terms, please contact:

Email: info@tcgwholesalehq.com
Business Name: TCG Wholesale HQ

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By using our website and placing orders, you agree to these Terms of Service.